Frequently Asked Questions
See answers to our most common questions.
Order
We're unable to make changes after an order has been placed. If you need to make any changes, such as adding shipping details or replace an item, please cancel the existing order and place a new one with the correct details.
Unfortunately, We are unable to add a promo code or discount to your order that has already been placed. We also do not offer price matching.
Items may be removed or refunded if they are out of stock or unavailable at the time of fulfillment. We apologize for any inconvenience and appreciate your understanding.
Shipping & Delivery
Domestic orders: Please allow 1–2 business days for order processing before your package is dispatched.
International orders: Please allow 1–2 business days for order processing before your package is dispatched.
The delivery timeframe will vary depending on your location and the courier service you select. For estimated delivery times, please refer directly to the information provided by each shipping provider.
Please note: We do not ship on Sundays or National Holidays.
You’ll receive a shipping confirmation email once your order is dispatched.
Regular Couriers: JNT, JNE, Paxel
Instant Couriers: Gojek, Grab
Same-Day Couriers: Gojek, Grab
International Courier: Race Speed
Yes, international customers are responsible for all taxes and duties imposed by their local customs office. Please check your country’s customs regulations for more details.
Returns & Refunds
Please contact us via the Contact tab as soon as you receive your package. We’ll help you arrange a replacement, repair, or refund depending on the issue.
Yes, we accept size exchanges as long as the item is in its original condition; unused, undamaged, and with the tags attached. Please contact us via the Contact tab for further assistance.
Processing times can vary depending on the case. For detailed assistance, please get in touch with our customer service team via the Contact tab.